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Sales Executive
ABC Mercantile Kenya Ltd
Nairobi 🇰🇪 Kenya
Posted 3 days ago (3 Oct 2026) Updated 3 days ago
Job Description
The Sales Executive drives revenue by engaging walk‑in clients, architects, interior designers, contractors and homeowners in the showroom, presenting and cross‑selling the full range of tiles, sanitaryware, wellness fittings and home furnishings. They prepare accurate cost estimates, quotations and pro‑forma invoices while striving to exceed monthly and quarterly sales targets. In addition, the role creates video and digital product presentations for social media and remote clients, and ensures the showroom is well‑maintained and merchandised. Strong customer service and relationship‑building
Qualifications & Requirements
- • requirements, blueprints, and design needs to recommend appropriate products and custom solutions. Prepare accurate cost estimates, quotations, and proforma invoices for clients. Meet and exceed agreed monthly and quarterly individual sales targets. 2. Video & Digital Product Presentations Create and conduct engaging video ad presentations, virtual showroom tours, and short product walkthrough videos for social media channels, WhatsApp business inquiries, and remote clients (e.g., developers or diaspora buyers). Present product features, finishes, and applications dynamically on video to generate leads and convert remote inquiries into sales. 3. Customer Relationship Management Deliver exceptional customer service from initial inquiry through product selection, ordering, delivery, and post-sales support. Build and maintain long-term relationships with key industry professionals, including interior designers, architects, and residential contractors. Promptly address customer inquiries, complaints, and service requests to ensure high levels of customer satisfaction and repeat business. 4. Showroom Operations & Merchandising Ensure showroom display areas, mockups, and product sampling sections are neat, well-maintained, correctly tagged, and visually appealing. Assist in inventory management by reporting fast-moving items, stock shortages, and client feedback on missing ranges. Stay updated on industry trends, new product arrivals, technical specifications, and competitive offerings.
Required Skills
Responsibilities
- • Proactively engage walk‑in clients, architects, interior designers, contractors and homeowners, presenting and cross‑selling the full product range.
- • Prepare accurate cost estimates, quotations and pro‑forma invoices for customers.
- • Meet and exceed individual monthly and quarterly sales targets.
- • Create and deliver video ads, virtual showroom tours and product walkthroughs for social media and remote inquiries.
- • Provide end‑to‑end customer service from inquiry through ordering, delivery and post‑sales support.
- • Build and maintain long‑term relationships with interior designers, architects and contractors.
- • Ensure showroom displays, mock‑ups and product sampling areas are tidy, properly tagged and visually appealing.
- • Report fast‑moving items, stock shortages and client feedback to support inventory management.