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Sales Support at Kerry
JobSearch
Nairobi 🇰🇪 Kenya
Posted 5 days ago (15 Oct 2026) Updated 4 days ago
How to Apply
Apply online at jobs.kerry.com.
Job Description
The Sales Support specialist acts as the primary liaison between key accounts and internal teams, ensuring seamless delivery of products and services while fostering strong client relationships. The role identifies customer needs, proposes appropriate solutions and assists the sales team in generating new business opportunities. Accurate reporting and proactive issue resolution are essential to maintaining high customer satisfaction.
Qualifications & Requirements
- • Bachelor’s Degree (BA, BSc or HND) in Business Administration, Sales or related field
- • Proven experience in sales support or customer‑care environments
- • Strong communication and interpersonal abilities for relationship building
- • Excellent organisational skills and attention to detail
- • Problem‑solving and negotiation capabilities
- • Ability to work collaboratively with key account managers and cross‑functional teams
Required Skills
Responsibilities
- • Build and maintain trusted relationships with major clients to prevent churn
- • Gather and analyse customer requirements to propose suitable solutions
- • Expand existing accounts by recommending additional products and services
- • Coordinate timely delivery of products and services to customers
- • Serve as the communication bridge between clients and internal departments
- • Resolve customer issues and handle complaints to preserve trust
- • Contribute to new sales generation through lead identification and follow‑up
- • Prepare regular progress and forecast reports for internal and external stakeholders