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Senior Legal Claims Officer at Britam
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Nairobi 🇰🇪 Kenya
Posted 15 days ago (21 Aug 2026) Updated 11 days ago
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Job Description
The Senior Legal Claims Officer supports the Assistant Manager Legal Claims by overseeing the end‑to‑end processing of insurance claims. Responsibilities include reviewing claim documentation, advising clients on coverage, maintaining claim registers, and coordinating with external advocates. The role also involves providing legal advice, preparing file notes for judgments, and assisting with reserve reviews. Strong analytical skills and a background in law are essential.
Qualifications & Requirements
- • BA/BSc/HND or equivalent degree in law or a related field.
- • Professional legal certificate.
- • Minimum 6 years experience in legal claims or insurance litigation.
- • Strong analytical and problem‑solving abilities.
- • Excellent written and verbal communication skills.
- • High level of integrity and attention to detail.
Required Skills
Responsibilities
- • Review claim documents and verify they meet insurance requirements.
- • Advise customers on basic insurance coverage related to claims.
- • Respond to internal and external inquiries about benefits, claim processes, and required forms.
- • Record all claim transactions, including appointments of advocates, doctors, and investigators.
- • Maintain and update legal claims registers and related reports.
- • Track and follow up on appeal deposits.
- • Provide legal advice and compile comprehensive file notes for judgments and out‑of‑court matters.
- • Assist in reviewing reserves according to reserving guidelines.
- • Manage external advocates on the Britam panel through proactive interaction.