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Senior Manager - Service Governance at NCBA Group
NCBA Group
Nairobi 🇰🇪 Kenya
Posted 1 day ago (5 Oct 2026) Updated 1 day ago
Job Description
The Senior Manager – Service Governance at NCBA Group will lead the development and continuous improvement of the service governance framework for Custody Operations. This senior role ensures compliance, risk mitigation, and operational excellence across the custody business. The manager will collaborate with cross‑functional teams to embed governance standards and drive performance.
Qualifications & Requirements
- • Extensive experience in service governance, operational risk, or compliance within financial services
- • Strong leadership and analytical abilities
- • Degree in Business, Finance, or a related field
Required Skills
Responsibilities
- • Establish and lead the service governance framework for Custody Operations
- • Monitor compliance with governance policies and regulatory requirements
- • Drive continuous improvement initiatives to enhance service quality
- • Report governance performance to senior leadership
- • Coordinate with operational teams to embed best practices