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Senior Operations Specialist at Bolt
JobSearch
Nairobi 🇰🇪 Kenya
Posted 3 days ago (2 Sep 2026) Updated 1 day ago
How to Apply
Apply via the Bolt careers portal at bolt.eu.
Job Description
The Senior Operations Specialist ensures marketplace health and pricing efficiency for Bolt’s ride‑hailing platform in Kenya. By monitoring key performance indicators and balancing rider experience with driver earnings, the specialist drives data‑informed interventions and collaborates across product, analytics, and growth teams.
Qualifications & Requirements
- • BA/BSc/HND or equivalent qualification.
Required Skills
Responsibilities
- • Monitor core marketplace KPIs such as pickup ETA, search coverage, acceptance rate, and utilization.
- • Balance rider experience with driver earnings through data‑driven pricing and supply interventions.
- • Translate marketplace data into actionable initiatives and adapt global playbooks to Kenya’s dynamics.
- • Lead cross‑functional projects with product, analytics, growth, and operations stakeholders.
- • Implement and automate operational processes to improve efficiency and scalability.