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Service Desk Coordinator-Intern
Kaziweza Limited
Nairobi 🇰🇪 Kenya
Posted 7 days ago (30 Aug 2026) Updated about 7 hours ago
Job Description
The Service Desk Coordinator supports the Support Department by preparing commercial quotations, tracking approvals and maintaining preventive maintenance schedules. The role involves liaising with presales and support teams, managing client communications and ensuring accurate record‑keeping. A diploma in business administration and 1–2 years of coordination experience are required.
Qualifications & Requirements
- • Diploma or degree in Business Administration, Finance or related field
- • 1–2 years experience in coordination, sales support or customer service
- • Proficient in Microsoft Excel and Word
- familiarity with CRM or quotation software
- • Strong organizational and communication skills
- • Detail‑oriented with ability to manage multiple quotations simultaneously
Required Skills
Responsibilities
- • Prepare commercial quotations for parts, repairs, and replacements identified by the Support team during preventive maintenance visits and call‑outs
- • Track quotations through to client approval, following up proactively with clients on outstanding or pending quotes
- • Work closely with the Support Coordinator to ensure preventive maintenance (PM) schedules are kept up to date and PM visits are planned and executed on time
- • Ensure that any items flagged for replacement or repair are resolved and closed out before the next scheduled PM visit
- • Provide backup client communication including responding to service‑related emails
- • Maintain accurate, up‑to‑date records of quotations, approvals, and PM scheduling status
- • Liaise with the presales and support teams to gather accurate information needed to prepare quotations
- • Support the wider Support Department with coordination and administrative tasks as needed to keep after‑sales service delivery running smoothly