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Service Manager at Accelera Digital Group
Accelera Digital Group
Nairobi 🇰🇪 Kenya
Posted about 5 hours ago (23 Oct 2026) Updated about 5 hours ago
Job Description
The Service Manager will lead the Managed Services delivery team, defining and maintaining a scalable service framework that meets commercial and operational objectives. The role focuses on service design, SLA management, and continuous improvement to ensure client satisfaction.
Qualifications & Requirements
- • Bachelor’s degree in Information Technology, Business, or a related discipline
- • Minimum 5 years experience in IT service management or managed services
- • Strong knowledge of ITIL processes and service delivery best practices
- • Excellent stakeholder management and communication skills
Required Skills
Responsibilities
- • Define, deploy, and maintain a robust service delivery framework
- • Manage service level agreements and monitor performance metrics
- • Coordinate cross‑functional teams to ensure timely issue resolution
- • Drive continuous improvement initiatives and process optimization
- • Communicate service status and escalations to senior stakeholders