J
SSA KE - IT Support Specialist at DHL
JobSearch
Nairobi 🇰🇪 Kenya
Posted 5 days ago (15 Oct 2026) Updated 4 days ago
How to Apply
• Apply via the DHL careers portal at careers.dhl.com.
Job Description
The IT Support Specialist delivers technical assistance for hardware, software, and network issues to internal users and external customers, ensuring minimal disruption to business operations. Responsibilities include troubleshooting, installing equipment, managing assets, and providing training on digital tools. The role requires solid IT knowledge, strong communication skills, and a customer‑focused attitude. Candidates should hold a bachelor’s degree and have 2–3 years of relevant support experience.
Qualifications & Requirements
- • BA/BSc/HND degree in Information Technology, Computer Science or related field
- • 2–3 years of experience in IT support or help‑desk environments
- • Proficiency with Windows operating systems, Office applications, and networking basics
- • Strong problem‑solving abilities and clear communication skills
- • Customer‑focused mindset and ability to explain technical concepts to non‑technical users
Required Skills
Responsibilities
- • Diagnose and resolve hardware, software, network, and application issues
- • Install, configure, and maintain desktops, peripherals, and meeting‑room equipment
- • Create and manage user accounts, access permissions, and device inventories
- • Log, prioritize, and escalate incidents according to service‑level agreements
- • Provide end‑user training and guidance on IT systems and digital platforms
- • Track and document IT assets, including deployment, lifecycle, and audit records
- • Contribute technical input for equipment evaluation, standardization, and procurement