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Systems Engineer- End User Services (L1)
NTT Data
Nairobi 🇰🇪 Kenya
Posted about 8 hours ago (26 Oct 2026) Updated about 8 hours ago
Job Description
The Systems Engineer – End User Services (L1) provides first‑line technical support to internal users, troubleshooting hardware, software and network issues. They manage user accounts, configure devices, and ensure service continuity across the organization. The role also documents incidents and contributes to knowledge‑base articles while maintaining high customer satisfaction.
Qualifications & Requirements
- • Bachelor’s Degree in Computer Science, Information Technology or related field
- • 1–2 years experience in end‑user IT support or help‑desk environment
- • Strong knowledge of Windows operating systems and Microsoft Office suite
- • Familiarity with Active Directory, basic networking concepts, and ticketing tools
- • Excellent communication and customer‑service skills
Required Skills
Responsibilities
- • Provide first‑level support for Windows and macOS desktops, laptops, and peripherals
- • Diagnose and resolve hardware, software, and network connectivity issues
- • Create, modify, and deactivate user accounts in Active Directory and Azure AD
- • Log incidents and solutions in the ticketing system and update knowledge‑base articles
- • Escalate complex problems to senior engineering teams as needed