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TALENT ACQUISITION OFFICER
BrighterMonday Consulting
Nairobi 🇰🇪 Kenya
Posted 5 days ago (15 Oct 2026) Updated 5 days ago
Job Description
The Talent Acquisition Officer will coordinate end‑to‑end recruitment for Safaricom’s hospitality and retail operations, ensuring timely hiring of qualified staff across multiple locations. The role involves workforce planning, sourcing candidates, managing the interview process, and maintaining accurate recruitment records. Strong stakeholder management and a data‑driven approach are essential for success.
Qualifications & Requirements
- • Bachelor’s degree in Human Resource Management, Business Administration, or a related field
- • Professional HR qualification (e.g., CIPD, SHRM) is an advantage
- • At least three years of recruitment experience, preferably in high‑volume hospitality or retail environments
- • Proven ability to recruit operational and supervisory roles across multiple locations
- • Proficiency with Microsoft Excel and HR information systems
- • Strong interviewing, assessment, and stakeholder‑management skills
Required Skills
Responsibilities
- • Work with hiring managers to identify staffing needs and obtain approvals for new vacancies
- • Maintain a recruitment tracker that monitors vacancy status, timelines, and start dates
- • Source candidates through job boards, referrals, hospitality institutes, and internal talent pools
- • Screen applications, conduct initial interviews, and coordinate assessments with hiring managers
- • Verify employment history, references, and required documentation before onboarding
- • Coordinate onboarding logistics, branch allocation, and induction for new hires
- • Develop relationships with hospitality colleges and universities to build talent pipelines
- • Prepare monthly recruitment reports on vacancy fill rates, sourcing effectiveness, and documentation compliance
- • Recommend process improvements to enhance candidate experience and reduce early attrition