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Team Lead-Nairobi at Emerge Egress Consulting
JobSearch
Nairobi 🇰🇪 Kenya
Posted 3 days ago (21 Sep 2026) Deadline: 30 Sep 2026 Updated 2 days ago
Job Description
The Team Lead will oversee daily sales and business development operations, ensuring targets are met while maintaining high service standards. Responsibilities include managing team performance, driving client acquisition, handling escalations, and reporting on results.
Required Skills
Responsibilities
- • Oversee daily team operations to achieve productivity and service targets
- • Drive sales and client acquisition by identifying new business opportunities
- • Monitor team performance, quality, attendance and operational KPIs, taking corrective action as needed
- • Allocate tasks and coordinate team coverage for efficient day‑to‑day operations
- • Identify performance gaps and implement action plans to improve results
- • Manage customer and operational escalations, coordinating with stakeholders for timely resolution
- • Prepare regular performance reports highlighting results, challenges and risks
- • Analyse sales and operational data to identify trends and improvement opportunities
- • Implement process improvements to enhance efficiency and effectiveness