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Tech Lead - Aftersales Engineering Job Watu Credit
Watu
Nairobi 🇰🇪 Kenya
Posted about 7 hours ago (29 Sep 2026) Updated about 7 hours ago
Job Description
The Tech Lead will head the after‑sales engineering function, overseeing technical support and product maintenance for remote customers. The role involves coordinating engineering resources, ensuring timely issue resolution, and driving continuous improvement of service processes. Leadership and strong communication skills are essential to guide a distributed team.
Qualifications & Requirements
- • Bachelor’s degree in Engineering, Computer Science or a related discipline
- • Proven experience leading technical support or after‑sales engineering teams
- • Strong problem‑solving abilities and customer‑focused mindset
- • Excellent communication and project‑management skills
- • Ability to work remotely and manage distributed resources
Required Skills
Responsibilities
- • Lead the after‑sales engineering team to deliver technical support and maintenance services
- • Coordinate troubleshooting activities and ensure timely resolution of customer issues
- • Develop and implement processes for continuous improvement of after‑sales operations
- • Collaborate with product and development teams to relay field feedback
- • Monitor service performance metrics and report on key indicators