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Technical Customer Support at MyBest Teams Ltd
JobSearch
Nairobi 🇰🇪 Kenya
Posted 4 days ago (1 Sep 2026) Deadline: 18 Sep 2026 Updated 3 days ago
Job Description
The Technical Customer Support specialist will deliver on‑site installations, troubleshoot issues, and provide maintenance for ISP and corporate ICT systems. Responsibilities include communicating service disruptions, assessing service requests, and escalating complex problems to senior technical teams. Strong customer‑service orientation and technical knowledge of network infrastructure are essential.
Qualifications & Requirements
- • Diploma in ICT, Computer Science or related field
- • 2–4 years of experience in technical support or field service
- • Good understanding of ISP infrastructure and corporate integrated ICT systems
- • Strong customer‑service and communication skills
Required Skills
Responsibilities
- • Perform installations, troubleshooting and maintenance at customer sites for scheduled works
- • Communicate with customers about causes and progress of service disruptions
- • Assess service requests and determine escalation to appropriate technical teams
- • Provide timely and accurate technical guidance and support to customers both in person and remotely