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Technical Support Operator -Ruaka Job Mogo Finance
Mogo
Nairobi 🇰🇪 Kenya
Posted 5 days ago (1 Oct 2026) Updated 5 days ago
Job Description
The Technical Support Operator provides first‑line assistance to customers, diagnosing and resolving hardware, software, and network issues. The role documents incidents, escalates complex problems, and offers guidance on product usage, ensuring a high level of customer satisfaction.
Qualifications & Requirements
- • Minimum high school diploma or equivalent
- • Strong analytical and problem‑solving abilities
- • Good communication skills
- • Basic knowledge of computer hardware, operating systems, and networking
Required Skills
Responsibilities
- • Respond to inbound technical support requests via phone, email, or chat
- • Diagnose and resolve hardware, software, and network issues
- • Document incidents and resolutions in the ticketing system
- • Escalate complex problems to senior support staff
- • Provide guidance on product usage and best practices