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Telesales Agent at SBM Bank
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (24 Sep 2026) Deadline: 8 Oct 2026 Updated about 4 hours ago
Job Description
The Telesales Agent engages prospective and existing customers through outbound calls and inbound enquiries to grow the bank’s retail portfolio. They meet sales targets for various banking products while ensuring compliance with regulatory standards. Excellent communication and product knowledge are essential.
Qualifications & Requirements
- • Bachelor’s degree in Business Administration, Finance, Banking, Economics or related field
- • At least one year of experience in telesales, contact‑centre or direct sales, preferably in financial services
- • Knowledge of retail banking products such as unsecured lending, cards, deposits and digital channels
- • Understanding of affordability assessment, AML/CFT, KYC and consumer protection regulations
Required Skills
Responsibilities
- • Manage an assigned portfolio of prospects and customers, ensuring full coverage each campaign cycle
- • Conduct a high volume of outbound calls from approved lists and handle inbound sales enquiries
- • Achieve monthly and quarterly sales targets for banking products by volume, value and mix
- • Prioritise leads and applications requiring immediate follow‑up, including at‑risk offers
- • Provide accurate product information and guide customers through the application process
- • Maintain detailed records of interactions and sales activities in the CRM system