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Teller Supervisor - Gujarati/Hindu Speaking at CDL Human Resource
JobSearch
Nairobi 🇰🇪 Kenya
Posted 7 days ago (17 Sep 2026) Updated 5 days ago
Job Description
The Teller Supervisor will support the Branch Manager in ensuring smooth branch operations, overseeing cash handling, vault management and teller activities while maintaining regulatory compliance. The role includes leading frontline staff, conducting performance reviews, and delivering high‑quality customer service. Candidates must have at least three years of supervisory experience in banking and a solid understanding of cash management and AML regulations.
Qualifications & Requirements
- • BA/BSc/HND or Diploma in Finance, Accounting or related field
- • Minimum 3 years supervisory experience in banking or financial services
- • Strong knowledge of cash management, reconciliation and regulatory compliance
- • Leadership and people‑management skills with a focus on teamwork
- • Excellent customer service and conflict‑resolution abilities
- • High integrity, attention to detail and ability to work under pressure
Required Skills
Responsibilities
- • Oversee daily branch operations, ensuring efficient transaction processing and cash handling
- • Manage vault operations, teller allocations and cash flow to maintain liquidity and security
- • Perform timely reconciliations for vault cash, teller tills, petty cash and bank deposits
- • Supervise, coach and mentor tellers and customer service staff, conducting performance reviews
- • Identify training needs and support staff development initiatives
- • Resolve customer inquiries and complaints promptly, maintaining high service standards
- • Ensure compliance with Central Bank regulations, AML/CFT and KYC requirements
- • Monitor operational metrics and implement improvements to enhance efficiency