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Teller Supervisor - Money Transfer, Forex & Remittance
Kaziweza Limited
Nairobi 🇰🇪 Kenya
Posted 9 days ago (27 Aug 2026) Updated 6 days ago
Job Description
The Teller Supervisor oversees daily branch operations, ensuring efficient transaction processing, cash management and regulatory compliance. They lead and develop teller staff, handle customer issues, and prepare accurate financial and operational reports. The role also involves maintaining vault security, performing audits and driving initiatives to improve service quality.
Qualifications & Requirements
- • Diploma or Bachelor's Degree in Business, Finance, Economics, Banking, or a related field.
- • Minimum 3 years experience in a supervisory role within banking, forex bureau, micro‑finance, SACCO, or another financial services environment.
- • Practical experience in cash handling, teller operations, transaction reconciliation, and branch operations.
Required Skills
Responsibilities
- • Oversee daily branch operations, ensuring efficient transaction processing and cash management.
- • Manage branch cash flow, vault operations, and teller allocations to maintain liquidity and security.
- • Monitor branch financial performance and operational metrics.
- • Implement initiatives that improve customer experience and operational efficiency.
- • Ensure timely and accurate reconciliations for vault cash, teller tills, petty cash, and bank deposits.
- • Supervise, coach, and mentor tellers and customer service staff.
- • Conduct performance reviews and provide ongoing feedback.
- • Foster accountability, teamwork, and high service standards.
- • Identify training needs and support staff development.
- • Ensure prompt resolution of customer inquiries and complaints.
- • Maintain high service standards across all customer interactions.
- • Support customer retention and relationship‑building initiatives.
- • Collect and share customer feedback to improve service delivery.
- • Ensure compliance with Central Bank regulations, AML/CFT requirements, and internal policies.
- • Verify Know Your Customer (KYC) documentation.
- • Conduct teller audits, surprise cash counts, and fraud risk monitoring.
- • Escalate suspicious transactions through appropriate compliance channels.
- • Enforce branch risk controls and cash handling procedures.
- • Prepare accurate operational and financial reports.
- • Maintain complete and audit‑ready branch records.
- • Provide management with performance updates and variance analysis.
- • Prepare daily reports: vault and cash reconciliations, teller balancing, cash position summaries, petty cash reconciliations, transaction summaries.
- • Prepare weekly reports: customer growth trends, teller performance metrics, customer feedback summaries, operational incident reports.
- • Prepare monthly reports: branch performance against targets.