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Tour & Travel Sales & Marketing
Norine Forbes Safaris Limited
Nairobi 🇰🇪 Kenya
Posted 8 days ago (28 Aug 2026) Updated 7 days ago
Job Description
The role involves handling client enquiries across multiple channels, preparing customized safari itineraries and quotations, and following up to convert leads into bookings. It also includes researching destinations and tourism products, supporting marketing initiatives on social media, and maintaining accurate client and tender records. Collaboration with operations teams ensures seamless hand‑over of confirmed bookings.
Qualifications & Requirements
- • Diploma or degree in Travel, Tourism, Hospitality or a related field
- • Strong written and verbal communication skills
- • Ability to use social media and digital marketing tools effectively
- • Proficiency in preparing itineraries, quotations and travel documentation
Required Skills
Responsibilities
- • Respond to client enquiries via email, phone, WhatsApp and social media
- • Prepare professional safari itineraries, holiday packages and quotations based on client needs
- • Conduct follow‑ups on enquiries and quotations to secure bookings
- • Provide clients with detailed information on destinations, accommodations and activities
- • Research destinations, hotels, safari camps and new tourism products for package development
- • Create and promote travel offers through social media, email and messaging platforms
- • Develop basic marketing content and promotional materials
- • Maintain accurate records of enquiries, quotations, follow‑ups and confirmed bookings
- • Coordinate with tours and operations teams to ensure proper hand‑over of bookings
- • Identify relevant tenders, RFPs, RFQs and EOIs related to travel services
- • Assist in preparing and submitting tender documents and proposals
- • Keep updated documentation required for corporate and tender submissions