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WAITER / WAITRESS
Brites Management Services Limited
Nairobi 🇰🇪 Kenya
Posted 15 days ago (21 Aug 2026) Updated 11 days ago
How to Apply
• · If you meet the above
Job Description
The waiter/waitress delivers high‑quality front‑of‑house service in a busy Upper Hill restaurant, ensuring guests receive prompt and courteous attention from greeting to bill settlement. Key duties include taking orders accurately, serving food and beverages, maintaining a clean dining area, and handling payments. The role also supports opening and closing procedures and adheres to strict food safety and hygiene standards. Candidates need at least two years of hospitality experience and strong interpersonal skills.
Qualifications & Requirements
- • Certificate or Diploma in Hospitality Management, Food & Beverage Service, Hotel Management, or related field
- • Minimum 2 years experience in a restaurant, hotel, café, or similar hospitality establishment
- • Proven customer service experience and familiarity with food and beverage operations
- • Knowledge of restaurant service standards and dining etiquette
- • Strong interpersonal and communication skills
Required Skills
Responsibilities
- • Welcome guests warmly and escort them to their tables
- • Present menus, explain items and daily specials, and answer customer inquiries
- • Provide attentive, friendly, and professional service throughout the dining experience
- • Handle customer requests, concerns, and complaints professionally and escalate when necessary
- • Ensure guests feel valued and receive prompt service at all times
- • Accurately take food and beverage orders and communicate them to kitchen and bar teams
- • Serve food and beverages in a timely and professional manner
- • Check on guests during meals to ensure satisfaction and address additional needs
- • Clear tables promptly and prepare them for incoming guests
- • Process customer bills and payments accurately according to company procedures
- • Set up dining areas before service, arranging tables, chairs, cutlery, glassware, and other essentials
- • Maintain cleanliness and organization of the dining area, service stations, and assigned sections
- • Assist with opening and closing duties as assigned
- • Ensure compliance with restaurant standards and operational procedures
- • Support team members during busy periods to ensure smooth service delivery
- • Maintain high standards of personal hygiene and professional appearance
- • Follow food safety, hygiene, and sanitation guidelines at all times
- • Ensure food and beverages are handled and served according to health and safety standards
- • Report any safety concerns, equipment issues, or hazards promptly
- • Work collaboratively with kitchen staff, bartenders, supervisors, and fellow service team members
- • Communicate effectively to ensure efficient service and customer satisfaction
- • Attend staff meetings and training sessions as required
- • Contribute positively to a team‑oriented work environment