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WhatsApp Specialist at Mogo Finance
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (7 Oct 2026) Updated about 1 hour ago
Job Description
The WhatsApp Specialist leads a remote sales team that engages customers through the WhatsApp channel, driving conversions for Mogo's financing products. Responsibilities include monitoring the sales funnel, optimizing chat journeys, and collaborating with product, credit, marketing and retention teams. The role also ensures high chat quality, timely hand‑overs of non‑sales issues, and provides performance reporting.
Qualifications & Requirements
- • BA/BSc/HND degree in a relevant field
- • Minimum 1 year experience leading a sales team and meeting monthly targets
- • At least 3 years experience in chat‑based sales (WhatsApp, live chat or social messaging)
- • Strong leadership and reporting skills
- • Proficiency with messaging platforms such as Zendesk, Freshchat, Twilio and Respond
Required Skills
Responsibilities
- • Lead and supervise the WhatsApp sales team to achieve monthly targets
- • Monitor and optimise the sales funnel and customer journeys on the Infobip Conversations platform
- • Collaborate with product, credit, marketing, telesales and retention teams to improve lead‑to‑application conversion
- • Track agent productivity and chat quality, providing coaching and performance feedback
- • Ensure timely hand‑over of complaints, account servicing or collection issues to the appropriate departments
- • Generate sales reports and analyse performance metrics to drive continuous improvement