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Customer Experience Advocates-Nakuru at AA Kenya
AA Kenya
Nakuru 🇰🇪 Kenya
Posted about 22 hours ago (26 Sep 2026) Updated about 22 hours ago
Job Description
The Customer Experience Advocate will oversee all customer interactions across phone, email and in‑person channels, ensuring issues are resolved promptly and satisfaction is maintained. They will monitor feedback, identify service improvement opportunities and collaborate with branch staff to enhance the overall client experience. The role also involves maintaining accurate records of customer communications and supporting the branch team in meeting service standards.
Qualifications & Requirements
- • Minimum high school diploma or equivalent
- • At least 1 year of experience in a customer service or front‑office role
- • Strong verbal and written communication skills
- • Ability to handle multiple tasks and remain calm under pressure
- • Proficiency with basic computer applications and CRM tools
Required Skills
Responsibilities
- • Manage customer inquiries and complaints across multiple channels
- • Provide timely and accurate information to ensure customer satisfaction
- • Record and track all customer interactions in the CRM system
- • Gather feedback and suggest service improvements to the branch team
- • Uphold company policies and service standards in all customer dealings