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Relationship Officers - Rongai at Ideon Limited
Ideon
Nakuru 🇰🇪 Kenya
Posted about 1 hour ago (10 Oct 2026) Updated about 1 hour ago
Job Description
The Relationship Officer builds and maintains client relationships for loan and collection services, assessing applications and ensuring timely repayments. They act as the primary point of contact for borrowers, providing guidance and resolving issues while meeting performance targets. Strong communication and interpersonal skills are essential for success in this role.
Qualifications & Requirements
- • Minimum diploma or bachelor's degree in a business‑related field
- • At least two years experience as a loan officer, collection officer or relationship officer
- • Good communication and interpersonal skills
Required Skills
Responsibilities
- • Develop and maintain relationships with loan customers and collection accounts
- • Assess loan applications and conduct credit evaluations
- • Manage collection activities and follow‑up on overdue payments
- • Provide customer service and resolve client inquiries
- • Meet assigned sales and collection targets
- • Prepare regular reports on portfolio performance