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Front Office Agent at Fairmont Hotels & Resorts
JobSearch
Nanyuki 🇰🇪 Kenya
Posted 6 days ago (21 Oct 2026) Updated about 4 hours ago
How to Apply
• Apply via Fairmont Hotels & Resorts on jobs.smartrecruiters.com
Job Description
The Front Office Agent ensures seamless guest experiences by managing check‑in and check‑out processes, handling cash and ledger transactions, and providing accurate information on registration and payment policies. The role actively promotes Fairmont brand standards through proactive guest engagement and clear communication of preferences to relevant departments. It also supports the reception team by maintaining coverage at all times and delivering professional recommendations to enhance stays.
Qualifications & Requirements
- • BA/BSc/HND or Diploma in a relevant field
- • Minimum 2–3 years experience in a front‑office role at a 5‑star hotel
- • Proficiency in Opera or a comparable Property Management System
- • Strong knowledge of reception procedures and cashiering
- • High level of integrity and ability to handle cash and confidential information
Required Skills
Responsibilities
- • Deliver exceptional guest service throughout check‑in, stay and check‑out
- • Manage front‑desk operations, ensuring the reception desk is always covered and calls are answered promptly
- • Process arrivals and departures accurately, including cash handling and ledger payments
- • Explain registration procedures, credit‑card policies and account settlements clearly
- • Communicate guest preferences to relevant departments for seamless service
- • Provide professional recommendations to enhance the guest experience
- • Maintain knowledge of frequently asked questions and brand standards