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Customer Experience Reliever
Ital Global Limited
Rest of Kenya (Eldoret) 🇰🇪 Kenya
Posted about 4 hours ago (27 Oct 2026) Updated about 4 hours ago
How to Apply
Send your updated CV to careers@italgloballtd.com.
Job Description
The Customer Experience Reliever acts as the first point of contact for patients and visitors, handling calls, walk‑ins and registration while ensuring a courteous and empathetic service. The role supports smooth daily operations by covering shifts, maintaining accurate records and adhering to confidentiality and infection‑control standards.
Qualifications & Requirements
- • Diploma or Bachelor’s degree in Communication, Public Relations, Customer Service or a related field.
- • Six months to one year of customer service experience
- experience in a healthcare setting is a plus.
- • Strong verbal and written communication skills with high empathy and emotional intelligence.
- • Ability to multitask, remain calm under pressure and demonstrate reliability and punctuality.
- • Basic computer proficiency, including Microsoft Office.
Required Skills
Responsibilities
- • Serve as the first point of contact for patients and visitors, handling calls and walk‑ins.
- • Screen and direct inquiries, assisting with patient registration and appointment coordination.
- • Communicate clearly and empathetically with patients while maintaining confidentiality.
- • Address patient concerns and complaints promptly, escalating when necessary.
- • Maintain accurate records and relay messages to clinical and administrative teams.
- • Uphold patient confidentiality, data protection and infection‑prevention protocols.
- • Provide shift coverage and support daily operations as needed.
- • Maintain a visible, professional presence within the facility.