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CALL CENTER AGENT INTERN - WESTERN KENYA
Capen Credit Limited
Rest of Kenya 🇰🇪 Kenya
Posted 8 days ago (28 Aug 2026) Updated 5 days ago
How to Apply
• . Applicants should be 30 years of age or below.
Job Description
The Call Center Agent Intern will make outbound calls to follow up on loan repayments, secure payment commitments and maintain accurate collection records. The role requires strong communication skills and the ability to handle customer queries professionally while meeting daily call and collection targets.
Qualifications & Requirements
- • Diploma or Degree in any relevant field.
- • Computer competency.
- • Strong communication and customer service skills.
Required Skills
Responsibilities
- • Make assigned customer calls to follow up on loan repayments and outstanding obligations.
- • Follow up defaulted accounts, week‑one partial payments, and previous‑day disbursements as assigned.
- • Contact customers early to remind them of upcoming or overdue repayments and encourage timely payment.
- • Secure and document realistic promises to pay (PTPs) and follow up on agreed payment commitments.
- • Handle customer questions and repayment concerns professionally and escalate unresolved issues appropriately.
- • Maintain accurate daily records of calls, customer responses, PTPs, and payment outcomes.
- • Update assigned collection pipelines and provide timely feedback on customer contact and repayment status.
- • Identify customers who may require further intervention and escalate high‑risk or difficult accounts to the relevant supervisor.
- • Achieve assigned daily call, follow‑up, and collection targets.