C
COLLECTION OFFICER INTERN-WESTERN KENYA
Capen Credit Limited
Rest of Kenya 🇰🇪 Kenya
Posted 7 days ago (30 Aug 2026) Updated about 7 hours ago
Job Description
The Collection Officer Intern supports the microfinance team by following up loan repayments, managing collection pipelines, and updating repayment records. The role involves contacting customers via calls, messages and field visits, securing realistic promises to pay and escalating high‑risk accounts. Interns work closely with loan officers to resolve issues and achieve daily and monthly collection targets while gaining practical experience in financial services.
Qualifications & Requirements
- • KCSE Certificate
- • Diploma or degree in any relevant field
- • Valid national ID
- • Computer competency
- • Strong interest in collections, customer service and financial services
- • Previous experience in micro‑finance is an added advantage
- • Applicants should be 30 years of age or below
Required Skills
Responsibilities
- • Follow up customers with outstanding loan repayments through calls, messages, and field visits
- • Manage assigned collection pipelines and prioritize accounts based on repayment status and risk
- • Make timely repayment reminders and secure realistic promises to pay (PTPs) from customers
- • Monitor PTPs and repayment commitments and follow up until payment is received
- • Identify customers showing early signs of default and escalate high‑risk accounts to the relevant supervisor
- • Update daily collection records, customer commitments, and repayment outcomes accurately in the company’s systems
- • Work closely with loan officers and other teams to resolve repayment issues and improve portfolio performance
- • Achieve assigned daily and monthly collection targets