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SENIOR RESORT SUPERVISOR
Brites Management Services Limited
Rest of Kenya 🇰🇪 Kenya
Posted 7 days ago (29 Aug 2026) Updated 7 days ago
How to Apply
• · If you meet the above
Job Description
The Senior Resort Supervisor leads all operational aspects of the resort, ensuring seamless service delivery across departments, maintaining high guest satisfaction, and driving revenue growth through events and partnerships. Responsibilities include overseeing staff performance, managing inventory, and coordinating large‑scale events while upholding health, safety, and quality standards.
Qualifications & Requirements
- • Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism Management, or a related field
- • Minimum of 3 years’ experience in a supervisory role within a resort, hotel, or hospitality establishment
- • Experience in event coordination and hospitality operations is highly desirable
- • Strong leadership and people‑management abilities
Required Skills
Responsibilities
- • Supervise and coordinate daily operations of all resort departments to ensure smooth service delivery
- • Ensure compliance with operational policies, health and safety regulations, and quality standards
- • Monitor cleanliness, maintenance, and overall presentation of the resort
- • Address operational challenges promptly and implement corrective measures
- • Deliver exceptional customer service and maintain high levels of guest satisfaction
- • Handle guest inquiries, complaints, and feedback professionally and efficiently
- • Monitor service standards and continuously improve the guest experience
- • Build lasting relationships with repeat and corporate clients
- • Oversee planning, coordination, and execution of conferences, weddings, corporate functions, and other events
- • Liaise with clients to understand event requirements and ensure expectations are met
- • Coordinate with relevant departments to ensure seamless event execution
- • Supervise, mentor, and motivate departmental staff to achieve operational excellence
- • Prepare staff schedules and ensure adequate staffing levels
- • Conduct performance monitoring, coaching, and training to improve productivity and service delivery
- • Foster teamwork, professionalism, and accountability among employees
- • Support initiatives aimed at increasing occupancy, event bookings, and overall revenue
- • Develop and maintain strong partnerships with travel agents, corporate clients, suppliers, and other stakeholders
- • Identify opportunities to promote resort services and enhance customer loyalty
- • Monitor inventory levels for food, beverages, housekeeping supplies, and operational equipment
- • Ensure efficient utilization of resources and minimize wastage
- • Coordinate procurement requests and maintain accurate inventory records
- • Conduct regular stock checks and prepare inventory reports
- • Prepare daily, weekly, and monthly operational reports
- • Monitor departmental performance against set targets
- • Ensure proper documentation of operational activities and guest records
- • Assist management in implementing operational improvements and strategic initiatives