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WORKSHOP CONTROLLER (AUTOMOTIVE SALES)
Brites Management Services Limited
Rest of Kenya 🇰🇪 Kenya
Posted 7 days ago (29 Aug 2026) Updated 7 days ago
How to Apply
If you meet the above, submit your application.
Job Description
The Workshop Controller oversees automotive service operations, ensuring accurate repair estimates and high‑quality workmanship. He/she coordinates warranty cases, leads technicians, and maintains workshop tools and equipment. The role also monitors productivity, communicates progress to service advisors, and upholds safety and 5S standards.
Qualifications & Requirements
- • Diploma in Automotive Engineering
- • Minimum 5 years of relevant experience in the automotive industry
- • At least 2 years of supervisory or team‑leadership experience, preferably in a dealership or workshop environment
- • Proven experience in workshop operations, vehicle diagnostics, repair planning, and quality control
- • Strong customer‑service and complaint‑resolution skills
Required Skills
Responsibilities
- • Coordinate preparation of accurate vehicle repair estimates
- • Support service advisors with on‑site customer advice to ensure quality service within agreed timelines
- • Coordinate warranty and policy cases appropriately
- • Provide leadership and support to technicians in problem analysis and resolution
- • Monitor productivity and efficiency, follow up and sign off job cards, and ensure quality work
- • Keep service advisors updated on repair progress and estimate variations for prompt customer communication
- • Report incidents and near‑misses to the Workshop Manager and HR, and lead investigations
- • Maintain special tools, hand tools, manuals, and equipment in good condition and safe storage
- • Review work in progress and new bookings each morning to allocate manpower appropriately
- • Train and instruct employees in the workshop
- • Follow up on sublet repairs to ensure urgent delivery and quality work
- • Ensure compliance with internal control procedures and 5S workplace organization
- • Advise customers through service advisors on vehicle reparability and timing while adhering to company policy
- • Respond to and handle customer complaints promptly to prevent misunderstandings and retain customers
- • Perform any other duties as assigned