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Customer Service Supervisor at Syokimau ICD
Syokimau ICD
Syokimau, Nairobi 🇰🇪 Kenya
Posted 5 days ago (19 Sep 2026) Updated 5 days ago
Job Description
The Customer Service Supervisor leads a team that handles client inquiries and ensures smooth logistics operations for the clearing and forwarding services. The role involves monitoring service quality, resolving escalations, and coordinating with partners to maintain efficient cargo handling. Strong communication and problem‑solving skills are essential to uphold client satisfaction.
Required Skills
Responsibilities
- • Supervise daily activities of customer service representatives
- • Handle escalated client inquiries and resolve issues promptly
- • Monitor service performance metrics and ensure compliance with standards
- • Coordinate with clearing agents, importers, and manufacturers to streamline logistics
- • Provide training and coaching to improve team effectiveness