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Retail Customer Experience Agent - Mobility-Thika at M-KOPA Solar
M-KOPA
Thika, Kiambu County 🇰🇪 Kenya
Posted 4 days ago (20 Sep 2026) Updated 4 days ago
Job Description
The Retail Customer Experience Agent will introduce new customers to M‑KOPA’s mobility solutions, delivering product demonstrations and explaining financing and insurance terms. They will guide customers through onboarding, ensure compliance with program requirements, and provide ongoing support to enhance satisfaction. The position aims to meet activation targets while maintaining high service standards.
Qualifications & Requirements
- • Diploma or Bachelor’s degree in Business, Marketing or a related field
- • Strong communication and presentation skills
- • Ability to explain technical and financial concepts clearly
- • Customer‑service orientation
- • Familiarity with solar or mobile financing solutions
Required Skills
Responsibilities
- • Lead product pitches and conduct demonstrations for new customers
- • Deliver induction sessions and explain financing, insurance, and usage requirements
- • Review customer documentation and ensure compliance with program terms
- • Provide ongoing support and answer queries throughout the customer journey
- • Meet sales and activation targets for the mobility solution